Privacy Policy

Udecer Security Cameras (“Udecer,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your Personal Information when you interact with our website, products, applications, and related services.

We believe that your privacy and security are essential, especially when it comes to the use of security cameras and video data. That’s why we are transparent about what information we collect, how we use it, and the choices you have to control it.

By using Udecer Solutions, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

We encourage you to read this Privacy Policy carefully and contact us at [email protected] if you have any questions.

1. Scope

Udecer Security Cameras (“Udecer,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, store, and share your information when you use our services, and the choices available to you regarding that information.

This Privacy Policy applies to all Udecer services, including:

  • Our website at https://udecersecuritycameras.com/ and any related mobile or desktop versions (the “Website”);
  • All Udecer security camera products, accessories, and related hardware (the “Products”);
  • Any mobile or desktop applications we may offer (the “Apps”);
  • Any cloud storage, video hosting, or other online storage solutions we provide (the “Cloud Services”); and
  • Our customer support and technical assistance channels, including phone, email, live chat, and social media support (collectively, the “Services”).

Together, the Website, Products, Apps, Cloud Services, and other Services are referred to in this Privacy Policy as the “Udecer Solutions.”

Please note: Our Website and Apps may contain links to third-party sites or services. When you click on a third-party link, you may be taken to a website or service operated by another company with its own privacy policy. Udecer is not responsible for the privacy practices or content of these third-party websites, and we encourage you to review their privacy policies before providing any personal information.

For the purposes of this Privacy Policy, “Personal Information” (also called “Personal Data” in some jurisdictions) means any information about an identifiable individual, such as a name, email address, or other information that can reasonably be used to identify a person, as defined under applicable privacy and data protection laws. This does not include aggregated or anonymized information that cannot reasonably be linked to you.

2. Collection of Information

We collect only the information necessary to provide you with Udecer Solutions, maintain our relationship with you, and improve our services. This information comes from three main sources: information you provide to us, information we collect automatically, and information we receive from third parties.

A. Information You Provide to Us

You may provide information to us in several ways, including when you:

  • Create an account – Name, email address, password, phone number, country/region, and your preferences for notifications or account settings.
  • Make a purchase – Billing and shipping address, contact details, items purchased, payment method, and limited payment details (e.g., last four digits of your credit card). Payment processing is handled by secure third-party providers in compliance with industry standards.
  • Register or configure Products – Product model, serial number, device ID, software version, and other technical information.
  • Use customer support – Name, email address, phone number, support ticket details, and call/chat transcripts. Calls may be recorded for quality assurance and training.
  • Participate in promotions – Contest entries, survey responses, product reviews, or feedback submitted through the Website, Apps, or social media.

B. Information We Automatically Collect

When you use Udecer Solutions, we may collect certain information automatically, such as:

  • Device and connection data – Device ID, device name, IP address, device type, and operating system.
  • Usage data – Information about how you interact with our Website, Apps, or Products, including features used, time spent, and navigation paths.
  • Video and motion data – Motion events or video recordings if you use our Products with recording features or subscribe to our Cloud Services. Video data stored locally on your devices remains under your control unless you choose to share it with us for support purposes or through cloud storage.
  • Location data – If you enable location-based features in our Apps, we may collect non-precise location information to deliver notifications and other services.
  • Cookies and tracking technologies – To enhance your experience, analyze traffic, and deliver relevant content or advertising. See our Cookie Policy for more details.

C. Information from Third Parties

We may also receive information about you from trusted third-party sources, including:

  • Payment processors – To confirm payments and prevent fraud.
  • Integrated smart home platforms – If you connect Udecer Products to third-party services (e.g., Google Home, Amazon Alexa), those services may share certain information with us as authorized by you.
  • Public sources – Reviews, social media content, or public profiles that you choose to share or post.

Important: Privacy, audio recording, and video surveillance laws vary by location. You are responsible for ensuring your use of Udecer Products complies with applicable laws, including providing any required notices to individuals being recorded.

3. Use of Information

We use the information we collect to deliver, improve, and protect the Udecer Solutions, as well as to communicate with you. We will only use your Personal Information for purposes consistent with this Privacy Policy, applicable laws, and, where required, your consent.

A. Providing and Maintaining Udecer Solutions

We use your information to:

  • Process orders, payments, and deliveries for Products and Services you purchase.
  • Set up and maintain your Udecer account.
  • Provide technical support, troubleshooting, and warranty services.
  • Operate and manage Cloud Services, including video storage and retrieval.
  • Enable features in our Apps, such as push notifications, motion alerts, and remote access.

B. Improving and Developing Our Services

We analyze usage data and feedback to:

  • Enhance the performance and reliability of Products and Apps.
  • Develop new features and services.
  • Customize your experience based on your preferences and device setup.

C. Communicating with You

We may contact you to:

  • Send service-related notifications, updates, and account alerts.
  • Provide information about changes to our terms, policies, or features.
  • Deliver promotional content and special offers (only if you have opted in, where required by law).
  • Conduct surveys or request feedback to improve our offerings.

D. Security, Fraud Prevention, and Legal Compliance

We process Personal Information to:

  • Detect, investigate, and prevent unauthorized access, fraud, or other illegal activities.
  • Protect the safety and security of our users, employees, and property.
  • Comply with applicable laws, regulations, and lawful requests from authorities.

E. Video and Audio Data

We do not use your video or audio recordings for marketing or analytics purposes.

  • Local Storage: If your Product stores recordings locally, Udecer does not have access to that data unless you explicitly share it with us for support.
  • Cloud Services: If you subscribe to Udecer Cloud Storage, video and audio data may be temporarily stored on our secure servers to deliver the service. Access is restricted to authorized personnel and only with your consent or as required by law.

4. Sharing of Information

Udecer values your trust and will only share your Personal Information as described in this Privacy Policy, or as permitted or required by law. We do not sell your Personal Information to third parties.

A. Service Providers and Business Partners

We may share your Personal Information with trusted third parties who perform services on our behalf, including:

  • Delivery and logistics partners – to fulfill and ship your orders.
  • Payment processors – to securely process transactions.
  • Cloud service providers – to store and manage video/audio data for Cloud Services subscribers.
  • Technical support partners – to assist with troubleshooting and repairs.
  • Marketing and analytics providers – to help us better understand how our Website, Apps, and Products are used (only with aggregated or anonymized data where possible).

All service providers are contractually obligated to keep your Personal Information confidential and to use it only for the specific services they perform for Udecer.

B. Third-Party Integrations

If you choose to connect your Udecer Products to third-party services (such as Amazon Alexa, Google Home, or other smart home platforms), certain information may be shared with those services to enable functionality. The use of your data by these third parties is governed by their own privacy policies, and we encourage you to review them before enabling integrations.

C. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction, your Personal Information may be transferred to the acquiring entity as part of that process. Any such transfer will remain subject to the terms of this Privacy Policy unless you are notified otherwise.

D. Legal Compliance and Safety

We may disclose your Personal Information when required to do so by law, regulation, legal process, or governmental request, or when we believe it is necessary to:

  • Protect the rights, property, or safety of Udecer, our customers, or others.
  • Prevent or investigate fraud, security issues, or technical problems.
  • Comply with applicable surveillance or recording laws.

If legally permitted, we will make reasonable efforts to notify you of any legal request for your information before disclosing it.

E. Aggregate or Anonymized Data

We may share aggregated or anonymized information (which cannot be used to identify you) with third parties for analytics, research, or business purposes.

5. Advertising and Analytics

Like many online businesses, Udecer uses analytics tools and, where applicable, advertising services to better understand how our Website, Apps, and Products are used, and to deliver relevant content and promotions.

A. Analytics Tools

We use trusted third-party analytics providers, such as Google Analytics, to collect information about how visitors interact with our Website and Apps. This may include:

  • Pages viewed and navigation paths.
  • Time spent on the Website or in the Apps.
  • Device type, browser type, and operating system.
  • Approximate geographic location (non-precise).
  • Referral sources (e.g., the website or ad that led you to Udecer).

Most of this data is aggregated and does not personally identify you. In some jurisdictions, your IP address may be considered Personal Information, and we treat it accordingly.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

B. Advertising Practices

We may use cookies, pixel tags, and similar technologies to:

  • Show you relevant ads about Udecer Products and Services on other websites and apps.
  • Measure the performance of our ads and marketing campaigns.
  • Personalize Website and App experiences based on your interactions.

We partner with advertising networks (e.g., Google, Facebook) that may collect information about your online activity to provide interest-based advertising. These partners may also track interactions across multiple devices for better ad targeting.

C. Your Choices for Advertising and Tracking

You can control or limit advertising and tracking in several ways:

Please note that opting out of tracking may still result in seeing ads, but they may be less relevant to your interests.

6. How We Protect Your Personal Information

We take the security of your Personal Information seriously and have implemented physical, technical, and organizational safeguards to help protect it from unauthorized access, use, disclosure, alteration, or destruction.

A. Security Measures We Use

  • Data Encryption – Personal Information and any video/audio data stored in our Cloud Services are encrypted during transmission and, where applicable, at rest.
  • Access Controls – Only authorized personnel who require access to your data for their job responsibilities are granted permission, and such access is logged and monitored.
  • Secure Infrastructure – Our servers and storage systems are hosted in secure facilities with multiple layers of physical and digital protection.
  • Regular Testing – We regularly review and update our security practices, including conducting vulnerability scans and applying necessary patches or upgrades.

B. Your Role in Protecting Data

While Udecer takes strong precautions, no system is completely immune to security risks. You can help keep your account and data safe by:

  • Creating a strong, unique password for your Udecer account and changing it regularly.
  • Keeping your login credentials confidential and not sharing them with anyone.
  • Using secure networks when accessing your account, especially when viewing video streams.
  • Keeping your devices, apps, and firmware updated to the latest versions.

C. Security Limitations

Despite our efforts, we cannot guarantee the absolute security of information transmitted over the internet. If you have reason to believe your Udecer account or data has been compromised, please contact us immediately at [email protected].

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law, regulation, or contractual obligation.

A. General Retention Periods

  • Account Information – Retained for as long as you maintain an active Udecer account. If you close your account, we will delete or anonymize your Personal Information within a reasonable period, unless retention is required for legal or compliance purposes.
  • Purchase and Transaction Records – Retained as required by tax, accounting, and regulatory obligations.
  • Customer Support Communications – Retained as long as needed to address your inquiries, provide follow-up service, or comply with applicable laws.

B. Video and Audio Data

  • Local Storage – Video and audio data stored on your Udecer device remains under your control and is not accessible to us unless you choose to share it for support or troubleshooting.
  • Cloud Storage Subscribers – Video and audio recordings stored in Udecer Cloud Services are retained according to your subscription plan’s storage limits and retention settings. Once the retention period expires or you cancel your subscription, recordings are permanently deleted from our servers.
  • Thumbnail or Snapshot Images – If your device is configured to send motion-triggered thumbnails or images to our servers (e.g., for notifications), these are typically retained for up to [insert days, e.g., 3 days] before being permanently deleted.

C. Aggregated and Anonymized Data

We may retain aggregated or anonymized data indefinitely, as it cannot be used to identify you and is used solely for analytics, research, and business improvement.

D. Backup and Archival Copies

Deleted data may remain in secure backups for a limited time before being permanently overwritten. During this period, backup data is isolated from active systems and not used for operational purposes.

8. Your Choices

You have control over how we use your Personal Information. Depending on your location and applicable privacy laws, you may have the following options:

A. Withdrawing Consent

If we rely on your consent to process certain information (e.g., marketing communications, location services), you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

B. Managing Account and App Features

You can manage most privacy and data-sharing settings directly in your Udecer account or within our Apps, including:

  • Enabling or disabling location-based features.
  • Controlling push notifications and motion alerts.
  • Managing camera access permissions.
  • Revoking shared device access you’ve granted to others.

C. Marketing Communications

You can opt out of receiving marketing or promotional messages from Udecer by:

  • Clicking the “Unsubscribe” link in any marketing email; or
  • Contacting us at [email protected].

Even if you opt out, you may still receive non-promotional messages, such as service updates, account alerts, or responses to your inquiries.

D. Cookies and Tracking

You can manage cookies and similar tracking technologies by adjusting your browser settings or using the cookie banner on our Website. Some features of our Website or Apps may not function properly if you disable certain cookies.

E. Account Deletion

You can request to delete your Udecer account at any time by:

  • Using the “Delete Account” option in our App (if available); or
  • Contacting us at [email protected] for assistance.

Please note that account deletion is permanent and will remove access to all associated recordings, settings, and preferences.

9. Your Rights

Depending on where you reside, you may have certain rights under applicable privacy and data protection laws. These rights may vary depending on your jurisdiction but generally include the following:

A. Right to Access

You have the right to request a copy of the Personal Information we hold about you, along with details on how we use it.

B. Right to Rectification

You can request that we correct or update any Personal Information that is inaccurate or incomplete.

C. Right to Deletion (“Right to be Forgotten”)

You may request that we delete your Personal Information, subject to certain exceptions (such as when retention is required for legal compliance or dispute resolution).

D. Right to Restrict Processing

You may request that we limit how we process your Personal Information in certain circumstances, such as when you contest its accuracy.

E. Right to Data Portability

You may request a copy of your Personal Information in a structured, commonly used, and machine-readable format, and request that we transfer it to another organization where technically feasible.

F. Right to Object

You can object to our processing of your Personal Information if we are relying on legitimate interests as the legal basis for processing, or to receiving direct marketing communications.

G. Verification of Identity

Before fulfilling any rights request, we may ask you to provide additional information to verify your identity and confirm your relationship with Udecer.

H. How to Exercise Your Rights

To exercise your rights, please contact us at:
Email: [email protected]

We will respond to your request in accordance with applicable law, typically within 30 days.

10. Children’s Privacy

Udecer Solutions are not directed to individuals under the age of 18, and we do not knowingly collect Personal Information from children.

A. No Direct Collection

We do not knowingly request or store Personal Information from anyone under 18 through our Website, Apps, or other Services. If we learn that we have inadvertently collected Personal Information from a minor without parental or legal guardian consent, we will delete that information promptly.

B. Video Recordings and Minors

Our Products may capture video, audio, or images of individuals in their vicinity, which could include minors.

  • If you use Udecer Products in locations where children may be present, you are responsible for complying with all applicable laws, including obtaining any necessary parental or guardian consent before recording.
  • Any thumbnail images, motion alerts, or video clips temporarily stored on our servers may incidentally contain images of minors; these are handled and deleted in accordance with our Data Retention policy.

C. Reporting Concerns

If you believe we may have collected Personal Information from a minor without proper consent, please contact us immediately at:
Email: [email protected]

11. International Data Transfers

Udecer is a global business, and to provide our Products and Services, we may store, process, or transfer your Personal Information outside of your country of residence.

A. Locations of Processing

Your information may be stored on secure servers located in countries other than your own. These countries may have different data protection laws, which may not provide the same level of protection as your home country.

B. Safeguards for Cross-Border Transfers

When we transfer Personal Information internationally, we take steps to ensure it is protected in accordance with applicable laws. These measures may include:

  • Using Standard Contractual Clauses (SCCs) or other contractual protections approved by relevant authorities.
  • Requiring service providers to implement strong technical and organizational safeguards.
  • Limiting access to your data to only those who need it to perform their work.

C. Cloud Storage Considerations

If you subscribe to Udecer Cloud Services, your video and audio data may be stored on servers located in [insert primary country/region, e.g., the United States], with backups in other secure locations for redundancy. All such storage and transfers are encrypted during transmission and at rest.

D. Your Consent

By using Udecer Solutions, you acknowledge that your Personal Information may be transferred to and processed in countries outside your own, as described in this Privacy Policy.

12. California Privacy Rights

If you are a resident of California, you may have additional rights regarding your Personal Information under the California Consumer Privacy Act (CCPA) and other applicable laws.

A. Categories of Personal Information We Collect

In the last 12 months, we may have collected the following categories of Personal Information for business purposes:

  • Identifiers – Name, email address, account information, device identifiers.
  • Customer Records Information – Billing/shipping addresses, phone numbers.
  • Commercial Information – Purchase history, payment details (limited).
  • Internet/Network Activity – Website usage, app usage, IP address.
  • Geolocation Data – Non-precise location if location services are enabled.
  • Sensory Data – Video, audio, and images captured by our Products.

B. Purposes of Collection

We use Personal Information as described in Section 3: Use of Information, including to provide our services, process transactions, improve products, and ensure security.

C. Categories of Third Parties We Share Information With

As described in Section 4: Sharing of Information, we may share Personal Information with:

  • Service providers (payment processors, delivery companies, cloud storage providers).
  • Third-party integrations (if you opt in).
  • Legal authorities (when required).

We do not sell your Personal Information.

D. Your CCPA Rights

As a California resident, you have the right to:

  1. Know the categories and specific pieces of Personal Information we have collected, the sources of that information, and how we use it.
  2. Access and Portability – Receive a copy of your Personal Information in a portable format.
  3. Request Deletion – Ask us to delete Personal Information we hold about you, subject to legal exceptions.
  4. Opt-Out of Sale – Udecer does not sell Personal Information; however, you may still request confirmation of this.
  5. Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

E. How to Exercise Your Rights

You may submit a CCPA request by contacting us at:
Email: [email protected]

We may require verification of your identity before fulfilling your request.

13. Changes to this Policy

Udecer may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the technologies we use.

A. Notification of Changes

If we make material changes to this Privacy Policy, we will:

Where required by law, we will also notify you directly (e.g., by email or in-app notification) and, if necessary, request your consent to the changes.

B. Reviewing Updates

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Udecer Solutions after any changes have been posted constitutes your acceptance of those changes, unless otherwise required by applicable law.

14. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, you can reach us using the contact details below.

Email: [email protected]
Website: https://udecersecuritycameras.com/
Mailing Address:

A. Response Time

We will review and respond to all privacy-related inquiries in accordance with applicable laws, typically within 30 days of receipt.

B. Escalating Concerns

If you are not satisfied with our response, you may have the right to contact your local data protection authority or privacy commissioner for further assistance.